Enrollment Specialist

Job Locations US-TN-Nashville
FLSA Status
Human Services
Position Type
Regular Full-Time


Salary & Benefits: $45,000


Scope of Position: This position provides an array of intake, eligibility, orientation, outreach, and case management services across the Northern Middle Tennessee region.


Essential Functions
• Facilitate intake and orientation with jobseekers and make initial referrals to help resolve issues that may impede successful job placement
• Counsel, motivate, and encourage jobseekers in advancing employment and training goals
• Employ various methods to ensure recruitment goals are achieved; recruit applicants through proven recruitment and outreach strategies such as satellite sites, job fairs, social service organizations, career exploration events, schools and other potential referral sources
• Coordinate regularly scheduled intake and eligibility sessions across the Northern Middle American Job Center locations
• Build a professional one-on-one working relationship with participants during outreach/intake
• Perform proactive outreach and follow-up with candidate pipeline to ensure successful program engagement to include initial appointment reminder calls, rescheduling of missed appointments, outreach to disengaged participants, and assistance with securing needed documentation
• Conduct timely, accurate, and complete eligibility determination for program applicants
• Ensure 100% eligibility verification of all program applicants prior to registration/enrollment
• Assist staff in communicating eligibility criteria, including packet/application submission, and income verification
• Develop, demonstrate, and maintain programmatic knowledge and competency in the above areas by utilizing internal and external policy, as well as pertinent law, regulations, and legislation
• Conduct partner orientations on program eligibility requirements, services, and JOBS4TN
• Ensure timely, accurate, and complete data input for enrollments
• Communicate information gathered in intake meetings with appropriate staff
• Provide computer assistance to customers to complete client profile on JOBS4TN and other online resources
• Facilitate program orientation sessions to create a motivating, informative, and supportive transition to program enrollments
• Document all participant contacts and activities in case notes and ensure that contacts are made as required
• Meet multiple, concurrent deadlines


Education and Experience Requirements

  • Ability to prioritize tasks, document visits and contacts, and maintain flexibility
  • Proven verbal and written communication skills
  • Attention to detail and proficient in Microsoft Office Suite required
  • High school diploma required; College degree or equivalent experience preferred
  • Customer service experience required
  • Must have a valid driver’s license, clean driving record and reliable transportation


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