Case Manager

Job Locations US-PA-Chester
FLSA Status
Customer Service/Support
Position Type
Regular Full-Time


Salary $45,000 year

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Career Coach - EARN position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team. 

Scope of Position:

· To provide support and assistance to program participants in all areas related to gaining and/or retaining employment and career advancement

· Due to the dynamics of working with individuals, this position necessitates an individual who is comfortable working in an environment that is constantly evolving

· This position requires an organized individual who can efficiently handle several responsibilities simultaneousl



Essential Functions:

· Build a professional one-on-one working relationship with participants to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes: assessment, individualized attention and coordination

· Provide Career Coaching including the completion of the Family Assessment, Individual Employment Plan (IEP), and Career Mapping to enrolled participants

· Responsible for participation tracking and monitoring data entry into CWDS in accordance with activity codes and barrier identification and resolution

· Accurately complete required documentation for enrollment

· Assist in the preparation of weekly project reports (participation, placement, etc.)

· Work with government officials and partnering agencies to ensure appropriate documentation is completed and received

· Create solutions to participant attendance problems

· Oversee participant activities and assist with workshop schedules

· Provide consistent and comprehensive case management and follow-up

· Provide individualized assessment of work, family and personal development needs and opportunities

· Provide referrals to appropriate community service or social service agencies when needed

· Maintain organized database of clients and keep detailed documentation of all contacts with clients

· Coordinate participant retention services and accommodate participant work schedules

· Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract

· Share information with appropriate staff and/or funding agencies

· Maintain participant files as specified by contractor

· Ensure participants follow through with planned activities as outlined in contract with funding agency

· Help to ensure that positive outcomes and goals are met as required by contract

· Other duties as assigne


Education and Experience Requirements:  

  • Ability to prioritize tasks and document visits and contacts 
  • Demonstrated telephone, computer and written communication skills 
  • Ability to maintain flexibility as needs of contract or contractor require 
  • College degree or equivalent experience required 
  • Customer service experience preferred 
  • A working knowledge of MS Office 


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