NYC Business Solutions Account Manager

Job Locations US-NY-Staten Island
ID
2022-1570
FLSA Status
Non-Exempt
Category
Customer Service/Support
Position Type
Regular Full-Time

Overview

Salary: $50,000/year

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Account Manager position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team. At EDSI you will participate in a two-week training program to ensure you are ready for success!

 

EDSI operates the Staten Island NYC Business Solutions Center serving the small business community. NYC Business Solutions is offered by New York City’s Department of Small Business Services, providing a range of services to help small businesses start, operate, and expand their business. Services provided at our Center include business courses, business planning/consultations, financing assistance, legal assistance, hiring, navigating government, compliance consultations and Minority and Women-Owned Business Enterprise Certification.

Responsibilities

Successful Elements:

  • Assist entrepreneurs and existing small businesses on Staten Island to start, operate and expand through the successful delivery of NYC Business Solutions services  
  • Assist clients in applying for government incentives and programs including training funds, Minority and Women Owned Business Enterprise (M/WBE) certification, educational resources, legal assistance, start-up support, etc.
  • Represent EDSI/NYC Business Solutions at conferences, Chamber of Commerce events, job fairs, meetings, networking events and select social functions as required to generate client leads and promote Center services
  • Build and maintain relationships with community-based organizations to connect clients to services, including training and recruitment services
  • Foster relationships with contacts at banks, alternative lenders and credit unions
  • Conduct small business outreach and site visits to clients and potential clients up to 30% of the time, including contacting 311, NYCHA and Chamber of Commerce referral leads by phone to schedule face-to-face meetings
  • Assist clients in connecting to lenders and applying for financial programs, including traditional bank loans, peer-to-peer lending, crowdfunding, lines of credit and start-up support
  • Plan, create and facilitate offsite business education workshops
  • Create and manage schedules for business education courses and instructors 
  • Meet performance criteria on a weekly, monthly and annual basis

Qualifications

Required Experience:

  • Three years of experience in sales, financial services or community centered activities in an area related to the successful elements described above
  • Experience in small business financing, loans, crowdfunding and lines of credit
  • Knowledge of financial products, loan policies, procedures and standards
  • Excellent communication, analytical and interpersonal skills to provide exceptional customer service
  • Existing connections and experience working with businesses on Staten Island
  • Working knowledge of event and client management systems, including Eventbrite, Constant Contact, Zoom, Dynamics, etc.
  • Working knowledge of Microsoft Office Suite, including Outlook, Teams, Word, Excel, PowerPoint, etc.
  • Experience presenting to large groups and facilitating curriculum
  • Clean driving record and automobile required
  • Bi-lingual Spanish preferred

 

Preferred Education:

  • Bachelor’s degree

 

Bring your expertise to EDSI where you will be able to live our values every day: show up, smile and support.

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