Bilingual Customer Service Representative

Salary $42,000 year

Scope of Position: Greet and assist job seekers, employers, and agency visitors; provide administrative support to staff and customers in need of PA CareerLink® services.

· Welcome visitors in a prompt and friendly manner

· Direct visitors to the appropriate area, services, or staff

· Provide information regarding all PA CareerLink® Delaware County partners in a knowledgeable and pleasant manner

· Direct visitors to available onsite partners and resources as appropriate

· Responsible for tracking foot traffic as it pertains to unemployment inquiries, appointments, workshops, and recruitment events

· Help coordinate monthly activities calendars, room assignments and space requests

· Retrieve login information for individuals to access the PA CareerLink® website

· Answer and direct calls on the PA CareerLink® multi-line telephone system

· Input job seeker and employer service activities in the system of record on a daily basis

· Support staff in the collection and verification of program requirements and documentation

· Assist with calling job seekers and reminding them of upcoming recruitment events and job fairs

· Understand all local partners and programs and refer customers to appropriate partner

· Update social media platforms regarding weekly recruitment activities and job fairs on a weekly basis

· Design and create job fair and recruitment flyers

· Prevent unauthorized persons from entering the agency

· Manage office supplies

· Other opportunities as available

· Excellent communication and interpersonal skills

· Customer Service experience required

· Bilingual in Spanish required

· Experience in answering inquiries in a courteous, efficient, and professional manner

· Proficient in Microsoft Office applications

· Bachelor’s Degree preferred