Salary $47,000 year
Position: CareerLink Navigator – Evenings & Weekends
Classification: Non-Exempt
Scope of Position:
- Provide a high-quality customer service experience for incoming calls to the PA CareerLink Philadelphia toll-free line
- Respond timely to all emails received to the PA CareerLink email account
- Support all customers- employers, partners, job seekers, WIOA participants, EARN participants, Youth, guardians of youth, and returning citizens to the appropriate points of contact in the PA CareerLink system
- Provide technical walk-through guidance for the summer-C2L-PHL Youth Employment program, including the summer and school year application process
- Support customers with navigation of virtual services, including those offered on PHL Career Portal and via the C2L-PHL Youth Employment site