Luzerne County Business Services Representative

Salary $40,000-42,000 year

Title: Business Services Representative (Luzerne County)

Classification: Non-Exempt

Scope of Position:

• Serve as a representative for all business services offered at the PA CareerLink^® offices in Luzerne County. Work with employers to promote job leads and match program participants to employers’ job openings and paid work experience opportunities.
• Concentrate on serving various populations including youth, young adults, dislocated workers, low-income adults and re-entrants. Placing individuals into full-time and life-sustaining employment once job-ready, as well as the Paid Work Experience component, which entails recruiting and cultivating relationships with employers to identify them as worksites, participant matching to worksites, job coaching of participants, and monitoring of paid work experience placements
• Provide one-on-one and group assistance to program participants. This may include providing job leads, advocating to employers, resume building and critique, facilitating workshops and activities, and other duties as assigned.

Essential Functions:

• Develop and build on relationships with Luzerne County employers by learning their hiring needs and challenges, and connecting employers with the appropriate resources
• Knowledgeable on all services provided by the Business Services Team, including, but not limited to, On-the-Job Training, Paid Work Experience, Recruitment Events, and Job Fairs
• Conduct outreach to Luzerne County employers through strategic cold calling and out-of-office visits
• Provide timely follow-up to employers utilizing our services and document accordingly
• Track all communication with employers and participants in appropriate databases and provide reports as needed
• Assist in the planning and promotion of events
• Participate in offsite events, such as job fairs and employer focus groups
• Assist in CWDS/PA CareerLink^® website maintenance including, but not limited to, posting job descriptions, job posting approvals/rejections, verifying new company profiles and contacts, and responding to job posting assistance and website support requests
• Communicate new job openings to the Business Services Team, Career Navigators and CareerLink^® partners
• Meet with assigned participants regularly to review career goals and provide job leads
• Match participants with job openings
• Act as a liaison between program participants and Career Navigators and communicate with Career Navigators to ensure referrals are being matched to employers’ need.
• Recruit and build relationships with community-based organizations and local employers in an effort to identify them as worksites/partners for paid (by our organization) work experience opportunities for youth
• With the goal of connecting youth to full-time employment and meaningful short-term paid work experience opportunities, work one-on-one with youth and their families to provide employer matching, basic career readiness activities, barrier remediation, job coaching, and continued follow-up and support while placed at a worksite
• Continue to monitor youth’s progress in paid work experience opportunity including but not limited to site visits, picking up timecards, following up with worksite supervisor and remediating as needed based on worksite feedback
• Travel within Luzerne County to conduct employer/worksite meetings, cultivate partner relationships, facilitate various participant and worksite evaluations, and conduct worksite inspections and visits as well as pick up timesheetsAssist with special projects and events as assigned to support EDSI
• Other opportunities as available

Education and Experience Requirements:

• High School Diploma or GED
• Prior experience in sales, a customer contact job and/or customer service
• Proficient in Microsoft Office applications, other computer programs and data entry
• Experience in a team-oriented environment
• Ability to converse with a wide range of professionals and demonstrate a positive professional attitude; excellent communication and problem-solving skills
• Ability to gather and synthesize information from a wide variety of people and sources
• Access to reliable transportation, valid Class C License with acceptable auto insurance, and ability and willingness to travel within Luzerne County
• Solid organizational and time management skills
• Detail oriented and accurate with deadline sensitive goals and objectives
• Above-average interpersonal and communication skills
• Ability to deal with difficult customers and ability to establish and maintain effective working relationships
• Ability to maintain some level of flexibility as needs of contract or contractor require

Essential Functions:

• Develop and build on relationships with Luzerne County employers by learning their hiring needs and challenges, and connecting employers with the appropriate resources
• Knowledgeable on all services provided by the Business Services Team, including, but not limited to, On-the-Job Training, Paid Work Experience, Recruitment Events, and Job Fairs
• Conduct outreach to Luzerne County employers through strategic cold calling and out-of-office visits
• Provide timely follow-up to employers utilizing our services and document accordingly
• Track all communication with employers and participants in appropriate databases and provide reports as needed
• Assist in the planning and promotion of events
• Participate in offsite events, such as job fairs and employer focus groups
• Assist in CWDS/PA CareerLink^® website maintenance including, but not limited to, posting job descriptions, job posting approvals/rejections, verifying new company profiles and contacts, and responding to job posting assistance and website support requests
• Communicate new job openings to the Business Services Team, Career Navigators and CareerLink^® partners
• Meet with assigned participants regularly to review career goals and provide job leads
• Match participants with job openings
• Act as a liaison between program participants and Career Navigators and communicate with Career Navigators to ensure referrals are being matched to employers’ needs
• Recruit and build relationships with community-based organizations and local employers in an effort to identify them as worksites/partners for paid (by our organization) work experience opportunities for youth
• With the goal of connecting youth to full-time employment and meaningful short-term paid work experience opportunities, work one-on-one with youth and their families to provide employer matching, basic career readiness activities, barrier remediation, job coaching, and continued follow-up and support while placed at a worksite
• Continue to monitor youth’s progress in paid work experience opportunity including but not limited to site visits, picking up timecards, following up with worksite supervisor and remediating as needed based on worksite feedback
• Travel within Luzerne County to conduct employer/worksite meetings, cultivate partner relationships, facilitate various participant and worksite evaluations, and conduct worksite inspections and visits as well as pick up timesheets
• Assist with special projects and events as assigned to support EDSI
• Other opportunities as available

Education and Experience Requirements:

• High School Diploma or GED
• Prior experience in sales, a customer contact job and/or customer service
• Proficient in Microsoft Office applications, other computer programs and data entry
• Experience in a team-oriented environment
• Ability to converse with a wide range of professionals and demonstrate a positive professional attitude; excellent communication and problem-solving skills
• Ability to gather and synthesize information from a wide variety of people and sources
• Access to reliable transportation, valid Class C License with acceptable auto insurance, and ability and willingness to travel within Luzerne County
• Solid organizational and time management skills
• Detail oriented and accurate with deadline sensitive goals and objectives
• Above-average interpersonal and communication skills
• Ability to deal with difficult customers and ability to establish and maintain effective working relationships
• Ability to maintain some level of flexibility as needs of contract or contractor require

Preferred:

• Bachelor’s degree in business, communication, education, human services or related area is strongly preferred
• Experience conducting Workshops/Orientations and/or public speaking
• Knowledge of community employers and community partners
• Experience working with unemployed, underemployed, displaced workers, noncustodial parents, ex-offenders, veterans, individuals with barriers or other economically-disadvantaged populations