Career Advisor

Salary $56,000 year

Scope of Position: Guides individuals through the process of securing employment by assessing their skills, interests, and goals. The Career Advisor works collaboratively with the Business Services Team to connect job ready customers to available employment opportunities. Ongoing support is provided to customers by sharing resources and additional training to support their employment goals.

Essential Functions

• Guide jobseekers through preparation of individual employment plans based on their specific occupational goals
• Provide consistent and comprehensive case management follow-up and retention services, ensuring that post-placement contacts are made as required by specific contract, accommodating customer work schedules
• Review jobseeker information (resume, background, business interest) in advance of initial meeting
• Provide customers with advance coaching on resumes, online presence, interview preparation, post interview feedback, job search techniques and sources
• Interpret customer career assessments and effectively communicate the results to customers
• Maintain current on industry specific knowledge of current hiring practices
• Maintain consistent communication with BSR
• Collaborate regularly with Business Service Representatives (case conferencing, hiring practice, trends)
• Fill new and existing job orders with qualified jobseekers
• Document all job orders referrals, interviews and placements on a timely basis using ETO
• Maintain timely and accurate customer/jobseeker case notes using CTHires
• Maintain accurate and well-organized case notes while also ensuring timely completion of entries.
• Share qualified job leads with jobseekers
• Partner with and maintain open communication with Case Managers and Facilitators
• Manage assigned projects/tasks within in agreed upon timelines
• Core Outcomes (Monthly)
  • Employment outcomes from caseload
  • IEP completion of 95% each quarter
  • Retention services at 100% for each quarter
  • 80% Employment at exit
  • 75% ITA obtainment

Education and Experience Requirements:

• Bachelor's degree Preferred
• Strong ability to engage in meaningful advising conversations with customers, accurately identifying their needs and aligning them with their skills and experience.
• Knowledge and familiarity with Labor Market Index data, particularly in relation to high-growth career pathways and emerging job sectors.
• Experience in hiring, recruiting and staffing
• Ability to interpret customer’s career pathway assessments and review the results with customer in a way that they will understand their internal wiring
• Experience working with customers of varying skills, experiences, and diverse backgrounds
• Experience in a fast-paced environment and managing a case load of clients.
• Demonstrated proficiency in data entry with a strong attention to detail
• Ability to Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint, is essential for report generation and data analysis.