To fully plan, manage, and evaluate specialized and customized training projects
To manage and support Innovative Learning Solutions teams
Responsibilities
Essential Functions
Oversee all phases of training projects in line with EDSI and ILS department strategic goals including planning, designing, revising, developing, and executing
Apply technical expertise in instructional design, e-learning, or training facilitation to organize, create, prepare, and manage project plans
Create, monitor, adjust, and evaluate project budgets
Work with organizational leadership to guide strategic planning and establish ILS team priorities
Collaborate to create systems and processes for ILS departmental efficiency
Support leadership through issue identification, and recommend and implement solutions for complex problems
Analyze training needs by conducting in-depth surveys, interviews, and consultations with management to develop customized, high-level, complex curriculum solutions
Evaluate training materials including outlines, texts, and handouts that best match the overall training vision and support learning objectives
Assign instructional designers and instructional specialists to projects according to strengths and specialized knowledge
Provide quality control for curriculum and instruction ensuring staff are providing the highest level of service, standardization, consistency, and internal quality across projects and teams
Evaluate work and provide consistent feedback to the ILS team to guide and support high-quality standards
Use quality assurance reviews as opportunities to coach staff, correct issues, and build skill and capacity
Manage and coordinate internal and external customer relationships providing guidance and support to ensure that projects are meeting established timelines and are on budget
Establish training project evaluation metrics and analysis frameworks
Analyze and report evaluation data to provide insight into training or project effectiveness, guide continuous improvement, and inform future department policies or procedures
Provide technical or subject area leadership within ILS teams, across departments and company-wide
Coach, mentor, and advise ILS teams in promoting a culture of growth, innovation, and development
Frame all communication in ways that message the promotion of company core values, encouragement of innovation, and importance of change
Train new ILS team members
Support team members’ ongoing professional development through guided opportunities
Lead and evaluate internal ILS team training programs, orientation, and personnel development
Perform all HR management tasks for ILS teams including approving time sheets, processing time off requests, and completing performance reviews
Encourage an atmosphere of collaboration across departments and with customers
Adapt to changes quickly and problem solve proactively and collaboratively
Coach and support staff through operational changes and HR concerns
Conduct market research to identify business opportunities and potential growth opportunities
Support business development and consulting teams in networking, pre-sales meetings, and cross-selling products or services
Write proposals, grant narratives, final project reports, and other documents as requested
Research emerging trends, new technologies, and techniques to update the current training curriculum and maintain a competitive industry edge
Lead the identification of new and innovative learning technologies
Qualifications
Education and Experience Requirements
Minimum of five years of experience in instructional design or high-level facilitation (Senior Instructional Designer or Senior Instructional Specialist roles)
Extensive project planning and project management experience required
High level of comfort and proficiency using Learning Management Software (LMS)
Bachelor’s degree in education, training, human services, or related area is required
In-depth knowledge of instructional design principles and instructional best practices including multi-modality, strength-based educational approaches, group and individual instructional strategies, and training design
Ability to lead teams and individuals effectively
Must have experience using e-learning authoring tools (Articulate Storyline 360, RISE, Powtoon, Doodly, etc.), Keywe/Canvas, and other technology-based training tools
