Refugee Case Manager

Salary $46,000-50,000 year

Scope of Position: 

The Refugee Case Manager will provide support and assistance to immigrant, refugee and asylee PATH program participants in all areas related to gaining and/or retaining employment and career advancement.

Essential Functions:

• Provide consistent and comprehensive case management, coaching and follow-up to a specialized population focus
• Provide individualized assessment of work, family and personal development needs and opportunities
• Adhere to program policies and procedures
• Use a coaching approach to create collaborative, transparent relationships with participants and work with them to advance their own defined goals
• Act as a liaison between the program and community resource and social service agencies and provide referrals when needed
• Conduct regular contacts/meetings with participants and document all participant contacts
• Create activity plans that adhere to program policies and satisfy participation requirements
• Assist in the preparation of project reports as needed (participation, placement, etc.)
• Assist participants in eliminating challenges that are hindrances to obtaining and retaining employment
• Ensure that participant documentation is complete, accurate, and valid
• Coach participants in work readiness skills and career exploration strategies
• Ensure that participants follow through with planned activities, create solutions to participant attendance problems, and conduct participant noncompliance processes
• Collaborate and communicate effectively with partner agencies
• Perform required data entries timely and accurately
• Monitor participant’s activities to meet the state’s Work Participation Rate (WPR) requirements
• Other opportunities as available

Education and Experience Requirements:

• Ability to prioritize tasks and document visits and contacts
• Demonstrated telephone, computer, and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• Bachelors’ Degree or equivalent experience in human services or a related field preferred
• Customer service experience preferred
• A working knowledge of MS Office
• Bilingual English/Arabic preferred
• Valid Driver’s License and vehicle are required