Case Manager

Salary $56,000 year

Scope of Position: The Case Manager – WIOA role involves assisting individuals in becoming job-ready by addressing barriers to employment. Responsibilities include conducting assessments, developing personalized plans, and providing support with resume writing, job search, and interview preparation. The Case Manager – WIOA also coordinates access to resources such as training programs and support services, ensuring clients overcome obstacles and achieve successful employment outcomes.

Essential Functions

• Implement federal and state regulations to achieve quality outcomes for their customers to achieve job ready status
• Provide customers with a variety of internal/external services to overcome presented barriers
• Make referrals to community partners and track referrals
• Provide quality service to the customer during monthly outreach focusing on employment services
• Enter quality data in a timely manner into multiple systems
• Support customers in achieving their IEP goals
• Provide individualized assessment of work, family, and personal development needs and opportunities
• Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and retaining employment
• Provide referrals to appropriate One Stop services, business services unit, online learning centers, and community service or social service agencies when needed
• Encourage customers to participate in and follow through with planned activities as outlined in contract with funding agency
• Oversee customer activities and assist with workshop schedules
• Track all customers activities including AJC services, ITAs, and other CWP initiatives
• Create solutions to customer attendance problems
• Maintain accurate individual cases files for each registered customer
• Maintain customer files as specified by contractor
• Continued Professional Development
• Core Outcomes (Monthly)
  • 100% of customers are provided a quality, case noted service each month
  • IEPs are 95% completed each quarter
  • 100% of referrals made are entered into ETO and followed-up in a timely manner

Education and Experience Requirements:

• Bachelor's degree required
• Prior experience in case management or a related field is required
• Effective time management and organizational skills to support customers to achieve their IEP goals
• Familiarity with and knowledge of social services and resources to connect clients with appropriate services and resources
• Excellent written and verbal communication skills
• Experience working with customers of varying skills, experiences, and diverse backgrounds
• Experience in a fast-paced environment and managing a case load of clients
• Demonstrated proficiency in data entry with a strong attention to detail
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint, is essential for report generation and data analysis