Case Manager JFES

Salary $56,000 year

Scope of Position: The Case Manager – JFES role involves assisting individuals in becoming job-ready by addressing barriers to employment. Responsibilities include conducting assessments, developing personalized plans, and providing support with employment preparation. The Case Manager – JFES also coordinates access to resources such as training programs and support services, ensuring clients overcome obstacles and achieve successful employment outcomes.

Essential Functions:

• Conduct program orientations
• Provide individualized assessment of work, family and personal development needs and opportunities
• Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and retaining employment
• Provide referrals to appropriate One Stop services, business services unit, online learning centers, and community service or social service agencies when needed
• Work with customers to participate in and follow through with planned activities as outlined in contract with funding agency
• Provide customers with a variety of internal/external services to overcome presented barriers
• Make referrals to community partners and track those referrals until resolved
• Provide a quality service to the customer during monthly outreach, maintaining a focus on employment services to meet the customer’s career goals
• Enter quality data in a timely manner into multiple systems for record keeping purposes
• Make BIR referrals and sanctions as necessary for non-compliant customers
• Support customers in achieving their IEP goals
• Oversee customer activities and assist with workshop schedules
• Track all customer activities, including AJC services, ITAs, and other CWP initiatives
• Create solutions to customer attendance problems
• Maintain accurate individual cases files for each registered customer
• Maintain customer files as specified by contractor
• Complete JFES required documentation as outlined in contract
• Guide jobseekers through preparation of individual employment plans based on their specific occupational goals
• Review customer information (resume, background, business interest) in advance of initial meeting
• Provide customers with coaching on resumes, online presence, interview preparation, post-interview feedback, job search techniques, and sources
• Interpret customer career assessments and effectively communicate the results to customers
• Maintain timely and accurate customer/jobseeker case notes using CTHires
• Maintain accurate and well-organized case notes while also ensuring timely completion of entries
• Partner with and maintain open communication with Career Advisors and Facilitators
• Manage assigned projects/tasks within in agreed upon timelines
• Goals: 100% of customers are provided a quality, case noted service each month, IEPs at 95% completed each quarter, 100% of referrals made are entered into ETO and followed-up in a timely manner, 100% of customers with Individual Job Search requirements have documented weekly outcomes

Education and Experience Requirements:

• Bachelor's Degree required
• Prior experience in case management or a related field is required
• Familiarity with and knowledge of social services and resources to connect clients with appropriate services and resources
• Excellent written and verbal communication skills
• Experience working with customers of varying skills, experiences, and diverse backgrounds
• Experience in a fast-paced environment and managing a caseload of clients
• Demonstrated proficiency in data entry with strong attention to detail
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint, is essential for report generation and data analysis