Quality Control Assistant

Salary $45,000 year

Scope of Position

· To assist the Quality Control Coordinator with entry of program data and information while meeting prescribed performance goals.

Essential Functions

· Input data into required systems

· Help prepare participant reports and other requested data for program audits

· Meet deadlines with consistency

· Assist Quality Control Coordinator with reviews of participant file folders

· Communicate with program participants and partner agencies to resolve issues

· Review paperwork and databases for accuracy

· Send orientation appointment reminder emails and make phone calls as needed

· Provide administrative support

· Conduct instructional workshops for participants

Education and Experience Requirements

· Must have excellent communication and teamwork skills

· A working knowledge of Microsoft Office

· Detailed knowledge of Microsoft Excel (charts, graphs, sorting, formatting, formulas, pivot tables)

· Detailed knowledge of and/or willingness and ability to learn Michigan TANF policies

· Ability to use Microsoft Outlook to manage and arrange appointments and meetings