Career Services Manager

Salary $75,000 year

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then Career Services Manager position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

As a Career Services Manager, you will lead a diverse team—including career advisors, an instructor, and a receptionist—to provide comprehensive support to program participants in securing, retaining, and advancing employment. In this dynamic role, you will oversee workshop scheduling, training grants, follow-up services, and team activities while ensuring alignment with program goals. Acting as a liaison with the funder, you will manage reporting, foster collaborative relationships, and drive continuous improvement to create a client-centered, supportive atmosphere.

Workforce1 is a service provided by the NYC Department of Small Business Services that prepares and connects qualified candidates to job opportunities in New York City. We make strong matches for both candidates and employers by using a unique combination of recruitment expertise, industry knowledge, and skill-building workshops to strengthen candidates’ employment prospects. Services are provided to individuals aged 18 and over in all five boroughs of New York City.

Successful Elements:

• Demonstrate servant leadership by supporting and empowering the team, fostering a collaborative and growth-oriented environment.
• Educate and guide the team on new program initiatives, special projects, and procedural updates.
• Oversee refresher and cross-training for the team to ensure all positions are equipped with necessary skills and knowledge, especially considering the unique roles of instructor and receptionist.
• Manage coverage assignments when team members are out to ensure no gaps in service delivery.
• Oversee daily customer activities, ensuring smooth scheduling and resolving attendance conflicts.
• Oversee case management, assessments, and referrals to workshops or recruitment events.
• Oversee candidate sourcing and re-engagement efforts to ensure returning customers.
• Oversee and assist with connecting participants to appropriate community services and follow up to ensure positive outcomes.
• Oversee registration and application for program services, assessments, and training vouchers, ensuring proper follow-up with participants.
• Collaborate with the team to deliver impactful workshops tailored to participant needs.
• Act as primary liaison with funder to ensure compliance and career services program goal alignment.
• Prepare reports on workshop participation, training grants, and career development services metrics.
• Maintain databases and documentation to meet contractual and organizational requirements.
• Ensure timely and accurate data entry, maintaining compliance with program requirements.
• Manage front desk operations, including scheduling, triaging jobseekers, maintaining supplies, and handling voicemails.
• Assign team members to attend offsite employer or community events, virtual sessions, and orientation meetings to promote services.
• Oversee outreach efforts to support new New Yorkers, including updating outreach trackers and utilizing translation tools as needed.
• Build and maintain relationships with the funder department leads to support operations and build program capacity.
• Represent the organization in leadership and funding agency meetings to discuss performance, initiatives, and areas for improvement.
• Collaborate with internal department leads in the community partner program, recruitment services, and business development teams to ensure seamless service delivery.

Experience Requirements:

• Minimum of 2 years of experience in career advisement, workforce development, or a related field.
• Proven ability to manage and lead a team effectively in a fast-paced, dynamic environment.
• Experience in coordinating workshops, events, or other large-scale participant activities.
• Familiarity with case management processes, including conducting assessments and providing individualized support.
• Demonstrated experience in data management, reporting, and maintaining organized documentation.
• Strong customer service skills with the ability to engage and build professional relationships with diverse populations.
• Demonstrated ability to prioritize tasks and maintain accurate documentation of visits and contacts.
• Proficient in telephone, computer, and written communication skills.
• Working knowledge of Microsoft Office Suite (e.g., Word, Excel, Outlook, PowerPoint).
• Ability to remain flexible and adaptable to changing program needs or contractual requirements.
• Experience working with social services, community organizations, or similar programs is a plus.

Education Requirements:

• Bachelor’s degree.

Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile and Support!