Youth Advocate Team Lead

Salary $47,500 year

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your background and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Then the Youth Advocate Team Lead position is for you! As the Youth Advocate Team Lead, you will provide leadership and support to Youth Advocate Staff in all areas related to gaining and/or retaining employment and career advancement, while ensuring outstanding customer service to program participants. We are seeking a dynamic, team-oriented and caring individual to join our spirited team.

Successful Elements:

• Manage and report on the internal referral process
• Provide functional leadership to EDSI Youth Advocates
• Build professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment
• Provide referrals to appropriate community service or social service agencies when needed
• Provide guidance and support for Youth Advocates to ensure positive outcomes and weekly performance goals are met
• Facilitate weekly meetings with the Youth Advocates to ensure that the best practices are being used and to discuss improvements/goals
• Provide consistent and comprehensive case management and follow-up per local area policy
• Work with the leadership team on implementing processes that increase customer engagement, work-based learning opportunities and
• Coordinate participant retention services and accommodate participant work schedules
• Provide new employee training for Youth Advocates
• Provide feedback to Performance Analyst regarding trends and potential problems with meeting performance
• May provide case management and follow up
• Other opportunities as available

Required Experience:

• Three to five years of professional experience of career counseling/customer service experience
• Ability to prioritize tasks and strong organizational skills
• Problem solving skills and ability to work in a team environment
• Demonstrated telephone, computer, and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• Proficient in Microsoft Office programs
• Valid driver’s license required

Required Education:

• Bachelor’s Degree or equivalent experience

Bring your expertise to EDSI where you will be able to live our values every day: show up, smile and support!