Customer Service Coordinator

Salary $43,000 year

Title: Customer Support Coordinator
Classification: Non- Exempt

Scope of Position:
The Career Resource Center (CRC) Support Coordinator (posted as Customer Support Coordinator) will engage with and use a job seeker approach
by coordinating with the Welcome, Career Services, and Business Services teams to support the
functions of the center’s Career Resource Center. Work with all CareerLink staff to achieve a
professional customer friendly environment and experience.

Essential Functions
• Provides support to the Career Resource Center by communicating with the Welcome, Career
Services, Business Services teams, and onsite partners
• Assists and monitors PA CareerLink® website registration and enrollment, resume assistance,
job search and application support, workshop registration, and Unemployment Compensation
claim filing. Stay current on job opportunities to share with job seekers.
• Ensures all community and job seeker resources are current and available for customers
• Supports the reception area by greeting, directing, and assisting customers navigate through the
Montgomery County’s Integrated Service Model
• Helps foster a customer-centric environment and meets customer expectations
• Encourages and communicates with job seekers to take advantage of training opportunities
toward advancing their employment goals
• Informs job seekers of services available in partnership with PA CareerLink® Montgomery County
or other community resources by connecting them to the Career Services Team
• Participates in staff meetings and staff development training
• Other opportunities as available

Education and Experience Requirements
• 1-3 years of experience working in customer service
• Excellent communication, analytical, and interpersonal skills
• Customer service, computer literacy, and data entry experience required
• Some college work is preferred, or an acceptable combination of education and experience
• Bilingual (Spanish) is a plus