Youth Advocate Lead

Salary $47,500 year

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your background and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Then the Youth Advocate Team Lead position is for you! As the Youth Advocate Team Lead, you will provide leadership and support to Youth Advocate Staff in all areas related to gaining and/or retaining employment and career advancement, while ensuring outstanding customer service to program participants. We are seeking a dynamic, team-oriented and caring individual to join our spirited team.

To provide leadership and support the Youth Advocate, in all areas related to gaining and/or retaining employment and career advancement, while ensuring outstanding customer service to program participants

· Manage and report on the internal referral process

· Provide functional leadership to EDSI Youth Advocate

· Build professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment

· Provide referrals to appropriate community service or social service agencies when needed

· Provide guidance and support for Youth Advocate to ensure positive outcomes and weekly performance goals are met

· Facilitate weekly meetings with the Youth Advocate to ensure that the best practices are being used and to discuss improvements/goals

· Provide consistent and comprehensive case management and follow-up per local area policy.

· Work with the leadership team on implementing processes that increase youth engagement, work-based learning opportunities and available trainings

· Coordinate participant retention services and accommodate participant work schedules

· Provide new employee training for Youth Advocate

· Provide feedback to Performance Analyst regarding trends and potential problems with meeting performance

· Provide case management and follow up

· Develop and maintain relationships with opportunity youth, community leaders, schools, and partner organizations to create a network of referrals for Nextgen

· Plan and implement outreach strategies to connect with youth who are not currently in education or employment, using culturally relevant approaches and communication methods

· Organize and facilitate workshops, events, and information sessions to engage opportunity youth and raise awareness of available resources.

· 35% travel required between service counties: Vance, Warren, Franklin, Granville & Person

· Other opportunities as available

· Three to five years of professional business experience /customer service experience

· Bachelor’s Degree or equivalent experience required

· Ability to prioritize tasks and strong organizational skills

· Problem solving skills and ability to work in a team environment

· Demonstrated telephone, computer and written communication skills

· Ability to maintain flexibility as needs of contract or contractor require

· Proficient in Microsoft Office programs

· Valid driver’s license required

Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!

EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified.