Business Service Representative

Salary $45,000 year

Title:    Business Services Representative

Classification: Non-Exempt

Scope of Position

To identify and contact prospective employers for PA CareerLink® services and other services offered by the local workforce board and to refer suitable program participants for position openings and act as a liaison between participants and employers

Essential Functions

• Generate employer job postings and enter them into the state PA CareerLink® system/website; perform applicant search/match and regularly review list of applicant candidates; follow-up with employers to obtain hire information and record it in the system of record
• Contact employers by phone or in person and establish working relationships; interact with personnel and/or manager responsible for the hiring of new employees
• Solicit job openings from employers and share information about openings with program staff, partner agencies and jobseekers
• Review job seeker employment skills and match with open positions
• Enter employer information and services into all appropriate databases
• Meet with jobseekers to discuss open positions and document all contacts in case notes
• Represent the PA CareerLink® and/or local workforce board at outreach events
• Complete On-the-Job Training (OJT), Incumbent Worker Training (IWT), and any other training-funded contracts/agreements between the employer and workforce board.
• Determine WIOA eligibility and complete WIOA applications on potential OJT participants
• Enter participant information and services into all appropriate databases
• Communicate and collaborate with other local area BSRs, partners, and program staff
• Network with area business organizations
• Follow up with employers to ensure that placements are satisfactory and to resolve any problems
• Organize job fairs and hiring events

Education and Experience Requirements

• Should have 1-3 years of sales experience
• Must have excellent communication and teamwork skills
• Should have skills and experience in providing career development assistance
• Should have a working knowledge of Microsoft Office
• Must have notable experience in a team-oriented environment
• Bachelor's Degree in business, education, human resources, or related area is preferred
• Valid Driver’s License and an automobile are required

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