Bilingual Customer Service Representative

Salary $45,000 year

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Customer Service Representative position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

As Customer Service Representative, you will provide customers engaging in the American Job Center with a variety of employment and community service products to help them achieve their employment goals. Through the Call Center and in-person, greet and assist participants to ensure a smooth customer flow through the AJC.

Our team is growing as we enhance our services throughout the community! At the American Job Center, our team of career advisors, job developers and business services consultants have come together to provide services to assist jobseekers in their career endeavors.

Successful Elements:

• Communicate with customers in-person and virtually to understand their needs and direct them towards appropriate services
• Cultivate a front desk experience that is warm, engaging, and customer experience focused
• Manage the front desk at assigned American Job Center, including updating flyers, ensuring the proper operation of technology and other equipment
• Maintain a strong knowledge of all available programs in their respective regional location

Experience Requirements:

• Exceptional customer service skills
• Strong verbal and written communication skills
• Knowledge and experience in de-escalation techniques
• Strong emotional intelligence
• The ability to be empathetic to a diverse array of customers
• Experience in the technical writing requirements of workforce development
• Strong computer skills, especially data entry and Microsoft Excel
• Bilingual (Spanish) required 

Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile and Support!