EARN Program Manager

EARN Program Manager

Salary: $65,000-70,000/year

Scope of Position:

Provide functional leadership to team members by directing their day-to-day work. Ensure and monitor the team’s compliance with program-specific regulations and requirements and provide ongoing coaching to improve the team’s individual and collective performance. Provide services directly within the EARN program.

Essential Functions:

• Ensure that staff and program resources are being utilized appropriately and according to local policies
• Monitor and track contract operating expenses and serve as direct point of contact for vendors connected to operating expenses
• Stay up to date on program guidelines to make any operational adjustments
• Attend monthly calls with BEP to learn of any programmatic changes
• Ensure staff get access to state, local, or internally recommended/required professional development and trainings
• Lead efforts to ensure contractual goals are met and share reports with Regional Director of Operations for feedback and adjustments
• Liaise with WDB to share best practices, updates in policies/processes, special projects, and contract performance
• Lead efforts to communicate with DHS/CAO staff on policies changes, technical assistance, program design and share feedback with the WDB and TANF staff
• Ensure contractual goals are met and share reports with Regional Director of Operations
• Hire and develop training for new staff
• Coordinate and handle billing and payments connected to contract
• Collect and gather a list of community resources and partners to offer additional services
• Successfully resolve customer/partner issues to ensure positive experiences in partnership with the Site Administrator
• Own and implement program design from enrollment to termination/retention
• Create and execute outreach, engagement, and re-engagement strategies for participants
• Track and monitor non-expendable property and inventory
• Assist with administering supportive services/incentives in accordance with local policies
• Maintain cross functional relationships with local programs and partners
• Collaborate with WIOA Program Manager for opportunities for dual enrollment
• Maintain team compliance in accordance with local processes and policies
• Conduct internal file audits and assist with case review
• Delegate responsibilities to EARN Lead as needed
• Other opportunities as available

Education and Experience Requirements:

• Bachelor’s degree preferred, or equivalent experience
• Customer service and leadership experience preferred
• Must be comfortable making presentations to large groups of people
• Must be able to work independently and possess good interpersonal skills
• Must be computer literate and proficient in Microsoft and creative suite products such as Adobe, Word, PowerPoint, Outlook, and Excel