EARN Case Manager

Salary $45,000 year

Title: Case Manager - EARN

Classification: Non-Exempt

• To provide support and assistance to program participants in all areas related to gaining and/or retaining employment and career advancement
• Due to the dynamics of working with individuals, this position necessitates an individual who is comfortable working in an environment that is constantly evolving
• This position requires an organized individual who can efficiently handle several responsibilities simultaneously

• Responsible for participation tracking and monitoring data entry into CWDS in accordance with activity codes and barrier identification and resolution
• Accurately complete required documentation for enrollment
• Assist in the preparation of weekly project reports (participation, placement, etc.)
• Work with government officials and partnering agencies to ensure appropriate documentation is completed and received
• Create solutions to participant attendance problems
• Maintain organized database of clients and keep detailed documentation of all contacts with clients
• Coordinate participant retention services and accommodate participant work schedules
• Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract
• Share information with appropriate staff and/or funding agencies
• Maintain participant files as specified by contractor
• Ensure participants follow through with planned activities as outlined in contract with funding agency
• Help to ensure that positive outcomes and goals are met as required by contract
• Conduct a comprehensive household assessment within 14 business days after the enrollment date
• Assess participant’s social indicators of health (SIOH)
• Create an Individual Employment Plan (IEP) in CWDS by utilizing a comprehensive household assessment
• Ensure intensive case management through coaching, peer-to-peer experiences, and ongoing contact
• Identify and refer the participant and/or their family to the appropriate local community resource(s) to achieve goals identified in the IEP
• Advocate for the participant and their family when connecting to local community resources by providing participants referrals and follow-up
• Provide access to at least one qualified Social Service Professional (SSP) to provide mental, social, physical, emotional, and behavioral health support
• Record all referrals to the social service professional in CWDS along with outcomes.
• Facilitate the transfer of participants to other DHS employment and training programs
• Document excused absence time in the case narrative and devise make-up plans if necessary 
• Identify, provide access to, and document the use of supportive services
• Maintain case notes following DHS policies in the system of record
• Advocate for participation at DST meetings
• Verify employment hours through paystubs, documentation from the employer, or DHS-approved Employment Verification Form (EVF)
• Identify participants whose TANF cash budget has closed and place them in the Job Retention phase of the program. 
• Verify employment at 6 months (183 days) and 12 months (365 days) after retention begins
• Other opportunities as available

• Ability to prioritize tasks and document visits and contacts
• Demonstrated telephone, computer and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• College degree or equivalent experience required
• Customer service experience preferred
• A working knowledge of MS Office