Case Manager-Career Services

Salary $45,000 year

Title: WIOA Case Manager (Career Services)

Classification: Non-Exempt

Provide excellent customer-centered services to provide career support in all areas related to gaining and/or retaining employment, training, and career advancement.

· Build a professional one-on-one working relationship with customers to aid in the introduction of CareerLink services, workshops, partners, and training opportunities

· Assist customers in registration, job search preparation, workshop registration, and resumes using PA CareerLink website

· Update participant’s IEP as required to ensure compliance is being met

· Administer suitability assessments for individuals pursuing training opportunities

· Accurately review, evaluate, and complete required documentation for WIOA registration eligibility

· Manage a caseload of a maximum of 50 new job seekers per year plus 50 participants in 12 months follow-up

· Complete necessary WIOA data entry requirements on CWDS

· Maintain participant files in accordance with state and local regulations.

· Provide follow-up activities, ensuring positive outcomes and goals are being met according to program guidelines

· Provide “staff-assisted job search” services in the form of career guidance, job leads, and current labor market information

· Work closely with and refer participants to the Business Services Team (BST) for employment opportunities

· Be knowledgeable of county resources to assist customers with barriers.

· Split time between CareerLink offices in Media and Chester City.

· Lead the identification and remediation of participants’ barriers to success

· Identify, provide access to, and document the use of grant-funded supportive services

· Identify, provide access to, and document the use of external resources

· Manage work-readiness activities for participants including workshops, SkillsUP

· Maintain case notes following local policies in the system of record

· Other opportunities as available

· Bachelor’s degree in business, education, human services or a related field with a minimum of 3 years of experience in the workforce development field

· Experience in providing career development assistance

· Previous case management experience

· Must have notable experience in team-oriented environment

· Should be able to converse with a wide range of clients and professionals while demonstrating a positive professional attitude

· Knowledge and understanding of the Workforce Innovation and Opportunity Act

· Bilingual in Spanish a plus

· Proficient in Microsoft Office applications

· Valid Driver’s License