Assistant Director

Salary $75,000-$78,000 year

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Assistant Director position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

As Assistant Director, you will report directly to the Program Director and help lead short-term strategy and daily operations of the American Job Centers. This would include assisting the Program Director in operational improvements that enhance performance and achieve goals. You will also foster a culture of excellent customer service to businesses and jobseekers, as well as funders.

Our team is growing as we enhance our services throughout the community! At the American Job Center, our team of career advisors, job developers and business services consultants have come together to provide services to assist jobseekers in their career endeavors.Top of Form

Successful Elements:

• Aid the Program Director in the day-to-day management of operations
• Attend required meetings; apprise Program Director and/or staff of discussions held at these meetings
• Ensure that staff and program resources are being utilized appropriately
• Perform where needed, interviews for the hiring of new staff members
• Coordinate weekly staff and leadership meetings
• Create agendas and talking points based on need and Program Director’s request
• Analyze Value Stream Map and processes with Program Director and Operations Manager
• Responsible for ISO updates
• Communicate with staff to incorporate appropriate concepts/suggestions
• Garner feedback on center operations and process flows from leadership
• Analyze feedback and debrief Program Director for decision making
• Maintain communication with leadership team to promote smooth processes
• Coordinate with Program Director regarding performance standards and evaluation criteria for team
• Work with individuals to promote strengths and identify areas for growth
• Identify opportunities for professional development and work to create those trainings
• When needed, develop and implement management training programs
• Monitor growth and progress of each department and direct reports
• Supervision of the Career Services Manager and Manager of Quality Services teams
• Additional supervision of North Central team members as required
• Review reports and statistics to assist Program Director with long-term strategy
• Create and implement department specific trainings designed to keep all employees current on industry standards and best practice
• Knowledge of Labor Market Index (LMI) information
• Other opportunities as available

Experience Requirements:

• Skills and experience in providing career development assistance
• Excellent written and oral communication skills
• Proficiency in Microsoft Office applications
• Previous management experience with comparable project size required
• Ability to converse with a wide range of professionals and demonstrate a positive professional attitude, strong work ethic, and dependability
• A valid driver's license & reliable transportation required

Education Requirements:

• Bachelor’s degree required plus five years of experience in human services

Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile and Support!