Rapid Response Career Advisor

Salary $45,000 year

· Work collaboratively with the Rapid Response Project Coordinator and other members of the PA CareerLink® team

· Provide high quality customer service to dislocated workers

· Outreach and communicate to dislocated workers from Crozer to connect them to PA CareerLink services

· Partner closely with the Business Service Team for recruitment events and hiring coordination of dislocated workers

· Offer one-on-one orientation and intake (discovery) sessions with dislocated workers to educate them on CareerLink® services and how to create an account and navigate the PACL site.

· Collaborate with local PA CareerLink® sites to connect customers to WIOA services, including Career Service, On-The-Job Training, the Good Jobs Challenge, Unemployment Compensation, and other PACL services as appropriate.

· Provide referrals to dislocated workers for job postings, provide mock interviews, and refer to recruitment events

· Support in resume upgrading and interview readiness for dislocated workers who are preparing to apply and interview with new employers

· Make outreach calls to dislocated workers who have not received services yet

· Document all services in CWDS report performance data to the Rapid Response Project Coordinator

· Meet performance criteria established for PA CareerLink® Rapid Response services

· Ensure exemplary customer service is provided to employees affected by dislocation

· Understand the customer flow for the PACL and refer customers appropriately to those services

· Provide support for customers to understand how to opt for self service of PACL workshops, recruitment events, and job matching through CWDS.

· Conduct outreach to customers who have visited the Transition Center in order to keep them engaged and provide opportunities for employment

· Connect with Unemployment Compensation, Pennie, and financial literacy organizations to refer customers for additional supportive services

· Run workshops that are relevant to the needs of the customers

· Other opportunities as available

• Customer service experience required

• Good interpersonal skills

• Knowledge of the PA Careerlink and American Job Center

• Must be flexible with scheduling and workload changes

• Must be able to work collaboratively with many partners

• Proficient in CWDS and Microsoft Office applications including Microsoft Bookings

• Must be comfortable with local travel