Program Manager

Salary $65,000-69,000 year

Program Manager

Exempt

Scope of Position:

Support and improve youth program operations, performance, and customer engagement by providing leadership and direction to program staff to ensure excellent customer service and contract policies and outcomes are obtained.

Essential Functions:

• Work with EDSI leadership and direct staff to ensure that customer flow, service delivery and data management are efficient and effective
• Oversee the participants’ case management files and ensure contract regulations are being adhered to
• Draft quarterly team goals, build consensus on key performance indicators, and evaluate performance with respect to contract obligations and timely data entry
• Manage and create reports in the system of record
• Establish and maintain partnerships with required partners, community agencies and other youth organizations
• Provide positive vision for required changes during program operation
• Utilize positive communication techniques to resolve issues
• Communicate with staff to incorporate appropriate concepts/suggestions
• Facilitation of weekly staff meetings
• Monitor program budgets and spending, and provide input to Project Coordinator regarding program fiscal matters
• Review and approve staff schedules, timesheets and time off
• Respond in a timely manner to requests from the funder
• Ensure compliance with federal, state and local youth policies and procedures
• Analyze performance, and compile and submit reports for the funding agency and EDSI
• Ensure that staff meet performance goals as outlined in the contract and that resources are being utilized appropriately
• Provide leadership and direction to staff and conduct staff development as needed
• Attend required meetings and apprise staff of discussions held at these meetings
• Develop continuous improvement process flows and program documentation
• Other opportunities as available

Education and Experience Requirements:

• Bachelor’s degree strongly preferred, or equivalent experience
• At least three years of professional experience, including one year of management or supervisory experience
• Experience in a team-oriented environment
• Ability to converse with a wide range of professionals and demonstrate a positive professional attitude; excellent communication and problem-solving skills
• Proficiency in Microsoft Office applications
• A valid driver's license is required