Business Services Lead

Salary $53,000 year

Scope of Position

· Responsible for assisting with building business relationships with current, former, and new employers and partners, overseeing and leading activities for the day-to-day BST

· Serve as a liaison among employers and PA CareerLink® partners

Essential Functions

· Act as an ambassador and concierge to the business community, developing/maintaining relationships with Chambers of Commerce, Economic Development and other business-oriented groups

· Market total product box of all business services to employers, including training, talent acquisition, federal subsidies, and resources to economic development

· Collaborate with the local Employer Outreach Team to share information best served to support the goals of local employers

· Monitor the activities of direct reports on the BST related to daily activities and provide feedback on progress/needs for improvement

· Gather information needed for the posting of events and initiatives on social media

· Suggest and create innovative ways to market PA CareerLink® services to employers and jobseekers

· Assist with the updating/maintaining of Business Services marketing materials

· Maintain and operate PA CareerLink® Constant Contact account

· Schedule and facilitate onsite presentations and seminars

· Assist with the creation and implementation of outreach plans and special projects as assigned by the Berks WDB

· Provide strategic support to the Director of Business Services on ways to help exceed contract goals

· Help create regular reports on team goals and leverage reports from workforce partners to make adjustments in service delivery

· Represent the local workforce system at conferences, meetings, and targeted social functions as required

· Coordinate employment recruitment events and assist with the coordination of large-scale job fairs

· Supervise and train Business Service Representatives on employer outreach, local policies/processes and initiatives in support of the Direct of Business Services

· Support engagement and collaboration with WIOA and EARN Teams to ensure jobseekers are aware of and participate in recruitment events, job fairs, and responses to open positions

· Serve as the direct point of contact for employers, partners, and Berks WDB in the absence of the Director of Business Services

· Other opportunities as available

Education and Experience Requirements

· Bachelor's degree in business, education, human services or related area, or equivalent experience

· 1-3 years of professional/supervisory/leadership experience or equivalent work experience

· Experience in sales or customer service required

· Should have notable skills and experience in providing business development

· Communication, interpersonal, and analytical skills to identify trends and make recommendations

· Must be able to converse with a wide range of professionals and demonstrate a positive professional attitude

· Proven ability to make professional presentations to large groups of people

· Must have notable experience in a team-oriented environment

· Proficient in Microsoft Office Products; Experience using creative suite software such as Word, PowerPoint, and Excel

· A driver’s license and clean driving record is required