Business Service Representative Technical Assistance

Salary: $48,000/year

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Business Services Representative - Technical Assistance position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

Overall responsibility for building business relationships with current, former, and new employers and ensuring they are supported in navigating the CWDS system

· Interact with employers to support them in registering as new employers through PA Careerlink

· Support employers in creating and updating a PA Careerlink Profile

· Help employers build a new employer business folder

· Contact and verify new PA Careerlink employers

· Work with employers to ensure job postings are uploaded and complete

· Assist customers with understanding the New Hire Reporting System

· Support employers in applying for a Work Opportunity Tax Credit (WOTC)

· Approve new and existing employer profiles and job postings

· Review active employers and re-engage when job postings are not present

· Create, generate, and submit job postings

· Continually review business profiles

· Record all employer contacts and services in CWDS and promote the PA Careerlink system

· Provide technical support for employers to complete and update their profiles and job postings

· Contact employers by phone or in person and attempt to schedule face-to-face meetings

· Perform initial and follow-up client visits as necessary

· Communicate with each CareerLink® site when placements are validated, and data entered into CWDS

· Responsible for data tracking of every service provided and utilization of the state system of record, CWDS, as well as the team-wide reporting platform. Data capture is a daily responsibility.

· Attend Chamber events and other economic gatherings as necessary to promote PA Careerlink Business Services

· Follow up with the entire Business Service Team to ensure that client expectations are met

· Meet performance criteria on a weekly, monthly, and annual basis

· Assist employers with searching for candidates to meet hiring criteria

· Record staff notes in the CWDS

· Other opportunities as available

· Customer service experience required

· Technical support experience preferred

· Must be knowledgeable of computer systems and data management

· Must be computer literate with an emphasis on the PA Careerlink system through CWDS

· A valid driver’s license and clean driving record required

Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!

EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified.