Career Services Navigator

Salary $42,000-45,000 year

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your background and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Then the Career Services Navigator position is for you! We are seeking a dynamic, team-oriented and caring individual to join our spirited team.

Serves as the first point of contact for job seekers, employers, and visitors to ensure a welcoming, efficient, and resourceful environment. The Navigator supports intake, orientation, and career planning services while also assisting front-end operations, program eligibility and resource navigation

· Counsel, motivate, and encourage jobseekers in advancing employment, training, and retention goals and provide support in resolving issues that may impede successful job placement

· Inform jobseeker of services available in partnership with PA CareerLink® or other community resources and assist with appropriate referral

· Coordinate overall online and in-person intake, assessment, and orientation process

· Determine individual customer job readiness needs and employment and/or training focus

· Conduct jobseeker interviews and consults in determining appropriate career pathway and assists with career planning

· Answer and route calls using a multi-line phone system; manage messages and inquiries.

· Greet and assist all visitors in a prompt, friendly, and professional manner.

· Assist jobseeker in PA CareerLink® Lehigh Valley registration and enrollment

· Provide overview of available job search resources and workshops

· Pre-screen for program enrollment eligibility and explain program enrollment process and requirements

· Conduct follow up with job seekers throughout program referral process

· Develop, prepare and maintain Welcome Center documents and orientation packets

· Provide support to career resource center and reception as needed to maintain appropriate staffing

· Assist with customer tours of the CareerLink facility, highlight available services, and facilitate customer-specific navigation of the workforce

· Support off-site events and CareerLink satellite site locations

· Participate in local community outreach events to promote CareerLink services

· Demonstrate, maintain, and communicate programmatic policies and procedures

· Partner and assist Operations Manager in rapid response orientations and outreach

· Prepare statistical monitoring and other reports pertaining to intake/assessment flow

· Participate in staff meetings and development trainings

· Other opportunities as available

· Two years of professional experience in career counseling, case management, or a related customer service management capacity preferred.

· Excellent communication, analytical, and interpersonal skills

· Must have clean driving record and reliable transportation

· Bachelor's degree is preferred, or an acceptable combination of education and experience.

· Bilingual ability a plus

Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!

EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified. www.edsisolutions.com