Career Navigator

Salary $45,000 year

Title: Career Navigator (Luzerne County)

Classification: Non-Exempt

Scope of Position:

·       This position provides an array of intake, eligibility, orientation, outreach, and case management services in Wilkes Barre/Luzerne County

·       To provide support and assistance to program participants in all areas related to gaining and/or retaining employment and career advancement

·       Due to the dynamics of working with individuals, this position necessitates an individual who is comfortable working in an environment that is constantly evolving

·       This position requires an organized individual who can efficiently handle several responsibilities simultaneously

Essential Functions

·       Facilitate intake and orientation with jobseekers and make initial referrals to help resolve issues that may impede successful job placement

·       Counsel, motivate, and encourage jobseekers in advancing employment and training goals

·       Reach monthly and quarterly goals
·       Build a professional one-on-one working relationship with participants during outreach/intake 
·       Perform proactive outreach and follow-up with candidate pipeline to ensure successful program engagement

·       to include initial appointment reminder calls, rescheduling of missed appointments, outreach to disengaged participants, and assistance with securing needed documentation

·       Conduct timely, accurate, and complete eligibility determination for program applicants

·       Ensure 100% eligibility verification of all program applicants prior to registration/enrollment

·       Assist staff in communicating eligibility criteria, including packet/application submission, and income verification

·       Develop, demonstrate, and maintain programmatic knowledge and competency in the above areas by utilizing internal and external policy, as well as pertinent law, regulations, and legislation

·       Conduct partner orientations on program eligibility requirements and services.

·       Ensure timely, accurate, and complete data input for enrollments

·       Communicate information gathered in intake meetings with appropriate staff

·       Facilitate program orientation sessions to create a motivating, informative, and supportive transition to program enrollments

·       Document all participant contacts and activities in case notes and ensure that contacts are made as required
·       Provide backup to Career Resource Coordinator, Welcome Staff, and Front Desk Staff
·       Meet multiple, concurrent deadlines

·       Other opportunities as available

Education and Experience Requirements

·       Ability to prioritize tasks, document visits and contacts, and maintain flexibility
·       Proven verbal and written communication skills
·       Attention to detail and proficient in Microsoft Office Suite required
·       College degree or equivalent experience preferred
·       Customer service experience required
·       Must have a valid driver’s license, clean driving record and reliable transportation