Bilingual Career Navigator

Salary $45,000 year

Title: Bilingual Career Navigator (Luzerne County)

Classification: Non-Exempt

Scope of Position:

• This position provides an array of intake, eligibility, orientation, outreach, and case management services in Wilkes Barre/Luzerne County
• To provide support and assistance to program participants in all areas related to gaining and/or retaining employment and career advancement
• Due to the dynamics of working with individuals, this position necessitates an individual who is comfortable working in an environment that is constantly evolving
• This position requires an organized individual who can efficiently handle several responsibilities simultaneously

Essential Functions

• Facilitate intake and orientation with jobseekers and make initial referrals to help resolve issues that may impede successful job placement
• Counsel, motivate, and encourage jobseekers in advancing employment and training goals
• Reach monthly and quarterly goals
• Build a professional one-on-one working relationship with participants during outreach/intake 
• Perform proactive outreach and follow-up with candidate pipeline to ensure successful program engagement to include initial appointment reminder calls, rescheduling of missed appointments, outreach to disengaged participants, and assistance with securing needed documentation
• Conduct timely, accurate, and complete eligibility determination for program applicants
• Ensure 100% eligibility verification of all program applicants prior to registration/enrollment
• Assist staff in communicating eligibility criteria, including packet/application submission, and income verification
• Develop, demonstrate, and maintain programmatic knowledge and competency in the above areas by utilizing internal and external policy, as well as pertinent law, regulations, and legislation
• Conduct partner orientations on program eligibility requirements and services.
• Ensure timely, accurate, and complete data input for enrollments
• Communicate information gathered in intake meetings with appropriate staff
• Facilitate program orientation sessions to create a motivating, informative, and supportive transition to program enrollments
• Document all participant contacts and activities in case notes and ensure that contacts are made as required
• Provide backup to Career Resource Coordinator, Welcome Staff, and Front Desk Staff
• Meet multiple, concurrent deadlines
• Other opportunities as available

Education and Experience Requirements

• Ability to prioritize tasks, document visits and contacts, and maintain flexibility
• Proven verbal and written communication skills
• Attention to detail and proficient in Microsoft Office Suite required
• College degree or equivalent experience preferred
• Customer service experience required
• Must have a valid driver’s license, clean driving record and reliable transportation
• Bilingual (Spanish & English) skills required