Business Services Manager

Salary $61,000 year

Scope of Position

The Business Services Manager will lead long-term strategy and implementation of business-to-business sales. Provide support and oversight to the Business Services team. The Business Services Manager will assist with matching employers to suitable jobseekers, while providing excellent customer service, and will maintain compliance with Federal, State, and local policies and procedures. Champion improvements to enhance performance and achieve goals. Foster a culture of excellent customer service to businesses and internal clients.

Essential Functions

· Model Servant Leadership by living EDSI’s core values

· Directly manage the Business Services team

· Establish professional working relationships to develop community support

· Represent program at local networking and chamber events

· Comfortability presenting in front of large groups

· Ensure that team activities and goals are communicated and tracked properly

· Provide positive vision for required changes during program operation

· Analyze and understand labor market information

· Create business plans and regional strategies

· Train team members on successful sales tactics

· Aid in the development of quarterly business development plans

· Attend funder-led business development meetings

· Develop relationships with area employers to secure exclusive hiring arrangements and build a network for job placement

· Promote available services, such as On-the-Job Training (OJT) and Going Pro Training Fund (GPTF), and assist employers to successfully access services

· Coordinate delivery of services and fulfillment of job orders with designated partner organizations

· Provide consistent and comprehensive account management and follow-up

· Provide, as required, target estimates or goals and periodic progress reports

· Share information with appropriate staff and/or funding agencies

· Help to ensure that positive outcomes and goals are met as required by contract

· Meet performance targets on a weekly, monthly, quarterly and annual basis

· Collaborate with economic development partners and support regional economic development initiatives

· Provide project management for large-scale Business Services projects within the service area

· Create and maintain complete records of client accounts, including detailed content on sales and service delivery activities and full profile information for the business client in Salesforce

· Facilitate weekly meetings with the Business Services team to ensure that best practices are being used and to discuss improvements/goals

· Identify and implement solutions to individual staff, team and local area performance challenges

· Other opportunities as available

Education and Experience Requirements

· Must have 1-3 years of Management level experience with comparable project size

· At least 5 years of successful sales-related experience preferred

· Workforce Development experience preferred

· Must have excellent written and verbal communication skills

· Should have skills and experience in providing career development assistance

· Proficient in Microsoft Office applications

· Ability to maintain flexibility as needs of contract or contractor require

· Skills and experience in creating and implementing business plans

· Ability to converse with a wide range of professionals and demonstrate a positive professional attitude

· Experience with economic development collaboratives and Going Pro Talent Fund or similar state/federal grants is a plus

· Must have notable experience in a team-oriented environment

· Valid Driver’s License and an automobile are required

· Business Services staff are required to obtain the Business Solutions Professional Certification Training (BSP) within the first year of employment

· Bachelor’s degree in business, education, human services or related area is required