Business Services Representative

Salary $53,000 year

Scope of Position

• As a Business Services Representative (BSR), you will build business relationships with businesses in Wayne County (excluding Detroit). BSRs will either have: an industry specialization and will be responsible for assigned industry sectors such as Manufacturing, Healthcare, Construction, IT, and Customer Service; or a program specialization and will be responsible for engaging with staff and participants of assigned Michigan Works! programs to accomplish job placement objectives. A successful Business Services Representative will ascertain the hiring needs of the employer and attain a commitment to fill a specific position(s) during an agreed upon timeframe. This position requires a combination of both in-office activities and in-field business-to-business engagement.

Essential Functions

· Contact employers by phone, email or in person and establish working relationships; interact with personnel and/or manager responsible for the hiring of new employees

· Solicit job openings from employers and share information about openings with program staff and participants

· Create and maintain complete records of client accounts, including detailed content on sales and service delivery activities and full profile information for the business client in Salesforce

· Promote available services, such as On-the-Job Training (OJT) and Going Pro Training Fund (GPTF), and assist employers to successfully access services

· Build employer marketing campaign plans using Labor Market information and other sources

· Identify employment trends and market needs/wants

· Develop and maintain subject matter expertise in assigned sectors and subsectors

· Network with area business organizations

· Attend job fairs, networking events and information sessions for hiring

· Ability to foster interagency relationships in local/state government

· Review participant employment skills and match with open positions

· Meet with jobseekers to discuss open positions and document jobseeker contacts in case notes

· Follow up with employers to ensure that placements are satisfactory and to resolve any issues

· Organize job fairs and hiring events monthly

· Communicate and collaborate with other BSRs, partner agencies and program staff

· Meet performance targets on a weekly, monthly, quarterly and annual basis

· Track progress for weekly reports with Business Services Manager

· Provide excellent customer service to external and internal customers

· Other opportunities as available

Education and Experience Requirements

· Must have 1-3 years of sales experience

· Workforce Development experience preferred

· Must have excellent written and verbal communication skills

· Should have skills and experience in providing career development assistance

· Should have working knowledge of Microsoft Office

· Must have notable experience in a team-oriented environment

· Bachelor's Degree in business, education, human resources or related area preferred

· Valid Driver’s License and an automobile are required

· Should be able to converse with a wide range of professionals and demonstrate a positive professional attitude

· Ability to prioritize tasks and strong organizational skills

· Business Services staff are required to obtain the Business Solutions Professional Certification Training (BSP) within the first year of employment