Career Coach

Salary $50,000 year

Scope of Position

· To provide support and assistance to program participants in all areas related to gaining and/or retaining employment and career advancement.

· Due to the dynamics of working with individuals, this position necessitates an individual who is comfortable working in an environment that is constantly evolving.

· This position requires an organized individual who can efficiently handle several responsibilities simultaneously.

Essential Functions

· Assist in the preparation of project reports as needed (placement, retention, etc.)

· Accurately complete required documentation for program eligibility and enrollment

· Provide consistent and comprehensive case management and follow-up

· Provide individualized assessment of work and provide referrals to appropriate community service or social service agencies when needed

· Maintain organized database of clients and keep detailed documentation of all contacts with clients

· Coordinate participant retention services and accommodate participant work schedules.

· Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract

· Share information with appropriate staff and/or funding agencies. Maintain participant files as specified by contractor

· Build a professional one-on-one working relationship with participants to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes: assessment, individualized attention and coordination.

· Ensure participants follow through with planned activities as outlined in contract with funding agency

· Help to ensure that positive outcomes and goals are met as required by contract

· Comply with local, State and Federal requirements pertaining to program operations

· Other opportunities as available

Education and Experience Requirements

· Ability to prioritize tasks and document visits and contacts

· Demonstrated telephone, computer and written communication skills

· Ability to maintain flexibility as needs of contract or contractor require

· College Degree or equivalent experience preferred

· Customer service experience required

· A working knowledge of MS Office

· Staff providing career coaching must obtain the Career Development Facilitator (CDF) certificate within one year of hire