Business Services Support Specialist

Salary $49,000 year

Scope of Position

• Provide administrative, reporting, data entry and coordination support for the Business Services Team

Essential Functions

· Manage the Business Services central phone number and email address; assess employer customer needs at point of contact, provide initial overview of available services, and assign employers to appropriate team members for follow-up

· Answer incoming calls and take messages/transfers to the designated parties in a pleasant and professional manner

· Assist Business Services Representatives (BSRs) and employers with posting job orders, scheduling hiring events and collecting documents

· Perform quality review of documents such as On-the-Job Training (OJT) contracts and Going Pro Training Fund (GPTF) applications

· Perform timely and accurate data entry

· Run reports for performance metrics and data quality, maintain dashboards, and share data with team members and leaders

· Assist BSRs with obtaining information for employer accounts

· Assist BSRs with marketing, including flyer creation and social media posts

· Distribute customer satisfaction surveys and compile responses

· Assist staff with onsite events and activities as needed

· Place supply orders

· Record and distribute meeting minutes

· Provide excellent customer service to external and internal customers

· Other opportunities as available

Education and Experience Requirements

· Must have excellent written and verbal communication skills

· Experience in answering telephones in a courteous, efficient, and professional manner

· Strong knowledge and experience in Excel and all Microsoft Office products (intermediate/advanced)

· Must have experience in a team-oriented environment

· Associate’s Degree required, Bachelor’s Degree preferred