Program Director

Program Director

Salary $90,000 year

Scope of Position:

The Program Director will support and improve Center operations, data capture, customer flow, report writing and general operating capabilities.

Essential Functions:

· Work with leadership team and contractor’s staff to ensure that customer flow, service delivery, and data management are efficient and effective

· Implement large-scale technology and process improvements

· Provide ongoing support for operations and technology

· Strategically facilitate business-driven job placements as an active member of the leadership team

· Respond in a timely manner to requests from the contracting agency on issues related to performance tracking and compliance

· Accurately track and report all data associated with contract obligations

· Evaluate performance with respect to contract obligations and draft quarterly team goals

· Provide requested status reports and other data for EDSI administrative staff

· Ensure data entered on the required systems is current and accurate

· Manage ISO compliance and audits

· Maintain updated organizational chart and staff directory

· Other opportunities as available

Education and Experience Requirements:

· Bachelor’s degree in a related field; master’s degree is preferred

· 5–10 years of relevant leadership experience

· Experience managing large-scale projects and driving change initiatives, including efforts requiring as-is process mapping and the design and rollout of new processes and standard operating procedures

· Excellent communication and problem-solving skills

· Ability to gather and synthesize information from a wide variety of people and sources

· Proficient in Microsoft Office applications, with high proficiency in Microsoft Excel

· Must have reliable transportation to and from the worksite and other required locations

· Current and valid driver's license and clean driving record required