Salary $90,000 year
Scope of Position:
The Program Director will support and improve Center operations, data capture, customer flow, report writing and general operating capabilities.
Essential Functions:
· Work with leadership team and contractor’s staff to ensure that customer flow, service delivery, and data management are efficient and effective
· Implement large-scale technology and process improvements
· Provide ongoing support for operations and technology
· Strategically facilitate business-driven job placements as an active member of the leadership team
· Respond in a timely manner to requests from the contracting agency on issues related to performance tracking and compliance
· Accurately track and report all data associated with contract obligations
· Evaluate performance with respect to contract obligations and draft quarterly team goals
· Provide requested status reports and other data for EDSI administrative staff
· Ensure data entered on the required systems is current and accurate
· Manage ISO compliance and audits
· Maintain updated organizational chart and staff directory
· Other opportunities as available
Education and Experience Requirements:
· Bachelor’s degree in a related field; master’s degree is preferred
· 5–10 years of relevant leadership experience
· Experience managing large-scale projects and driving change initiatives, including efforts requiring as-is process mapping and the design and rollout of new processes and standard operating procedures
· Excellent communication and problem-solving skills
· Ability to gather and synthesize information from a wide variety of people and sources
· Proficient in Microsoft Office applications, with high proficiency in Microsoft Excel
· Must have reliable transportation to and from the worksite and other required locations
· A valid driver's license & clean driving record required
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