Program Team Lead

Salary $64,000 year

The Program Team Lead will provide leadership and support to staff in all areas related to gaining and/or retaining employment and career advancement, while ensuring outstanding customer service to program participants. 

• Ensure there are professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment 

• Provide guidance and support for staff to ensure positive outcomes and goals are met 

• Perform bi-weekly caseload reconciliations for staff 

• Create solutions to participant attendance problems 

• Facilitate weekly meetings with the staff to ensure that best practices are being used and discuss improvements/goals 

• Ensure consistent and comprehensive case management and follow-up, verifying that post-placement contacts are made as required by the contract 

• Work with the leadership team on implementing processes that increase customer engagement 

• Coordinate participant retention services and accommodate participant work schedules 

• Provide detailed employee training for new hires 

• Monitor staff performance and participate in staff reviews on a quarterly basis 

• Assist in the preparation of project reports as needed 

• Complete monthly Docushare uploads to ensure performance goals are being met 

• Based on customer demand, may provide case management and follow-up 

• Other opportunities as available 

• Bachelor’s degree in a related field, or an equivalent combination of education and 3–5 years of relevant leadership experience 

• Ability to prioritize tasks  

• Strong organizational skills 

• Career Counseling/Customer Service experience required 

• Problem-solving skills and ability to work in a team environment  

• Demonstrated telephone, computer and written communication skills 

• Ability to maintain flexibility as needs of contract or contractor require 

• A working knowledge of Microsoft Office Suite 

• Must have reliable transportation to and from the worksite and other required locations 
• A valid driver's license & clean driving record is required