Salary $55,000 year
Scope of Position: Provide guidance and coaching to jobseekers. Engage participants in online and technology-based learning, as well as provide user management, tracking and reporting, and support curriculum enhancements and improvements.
Essential Functions:
· Create and maintain an environment that promotes opportunities for quality interaction and learning through:
o Establishing clear expectations and encouraging client accountability
o Implementing a structure and plan consistent with prescribed curriculum goals
o Maintaining an awareness of differences in individual learning styles and strengths
· Model positive and professional behavior
o Demonstrate positive, pro-social interactions with clients, staff, and community representatives
o Use written and spoken language effectively
o Use language reflective of a commitment to diversity; demonstrate cultural competence
o Model respect and professionalism in all situations
· Support customers in online course registration and troubleshooting
· Assist customers with log in, registration and any questions
· Record customer services and track use of online programs
· Recommend technical enhancements and additional matrices to current curricula
· Update online training guides and website
· Develop materials, manuals tests and related training aids
· Facilitate orientation sessions
· Other opportunities as available
Experience in training, education, or career development
· Experience developing and formatting resumes; Certified Professional Resume Writer credential is a plus
· Knowledge of best practices in designing and developing instructional courses, webinars, workshops, and on-line programs
· Able to interact with a wide variety of individuals and demonstrate a positive professional attitude
· Experience in a team-oriented environment
· Bachelor's degree or associate degree, and three years of work experience in case management/human services or related experience
Current and valid drivers license and clean driving record needed
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