Facilitator

Salary $55,000 year

Scope of Position: Provide guidance and coaching to jobseekers. Engage participants in online and technology-based learning, as well as provide user management, tracking and reporting, and support curriculum enhancements and improvements.

Essential Functions:

· Create and maintain an environment that promotes opportunities for quality interaction and learning through:

o Establishing clear expectations and encouraging client accountability

o Implementing a structure and plan consistent with prescribed curriculum goals

o Maintaining an awareness of differences in individual learning styles and strengths

· Model positive and professional behavior

o Demonstrate positive, pro-social interactions with clients, staff, and community representatives

o Use written and spoken language effectively

o Use language reflective of a commitment to diversity; demonstrate cultural competence

o Model respect and professionalism in all situations

· Support customers in online course registration and troubleshooting

· Assist customers with log in, registration and any questions

· Record customer services and track use of online programs

· Recommend technical enhancements and additional matrices to current curricula

· Update online training guides and website

· Develop materials, manuals tests and related training aids

· Facilitate orientation sessions

· Other opportunities as available

• Experience in training, education, or career development
• Experience developing and formatting resumes; Certified Professional Resume Writer credential is a plus
• Knowledge of best practices in designing and developing instructional courses, webinars, workshops, and on-line programs
• Able to interact with a wide variety of individuals and demonstrate a positive professional attitude
• Experience in a team-oriented environment
• Bachelor's degree or associate degree, and three years of work experience in case management/human services or related experience
• Must have reliable transportation to and from the worksite and other required locations