Financial Aid and Eligibility Specialist

Salary $50,000 year

The Financial Aid and Eligibility Specialist provides superior customer service to applicants seeking financial aid assistance for training in a fast paced, multi-functional environment. This person will assist applicants with applications and required documents for financial assistance and other expanded services Workforce Solutions offers. 

• Determine if customers are eligible for the Workforce Solutions financial aid 

• Enter information in the appropriate management information system and maintain electronic files as needed 

• Function as a financial aid resource specialist for applicants, responding to inquiries from prospective students 

• Handle a high volume of inbound and outbound communication with prospective residents seeking financial aid for training 

• Process a high volume of incoming applications/inquiries in a timely and accurate manner 

• Collect accurate and complete information from residents, protecting confidential information, while determining eligibility 

• Make recommendations for process improvements to continuously improve efficiency of operations and customer service 

• Resolve routine customer concerns utilizing excellent customer service skills 

• Maintain excellent productive working relationships with all business partners to ensure seamless customer service 

• Other opportunities as available 

• Bachelor’s degree preferred, or equivalent experience 

• Three or more years of work experience, preferably in eligibility and/or a customer service environment 

• Broad base knowledge of Labor Market Information and financial aid for childcare and training programs  

• Ability to proactively resolve issues and seek answers, actively look for ways to help people, perform under pressure, meet tight deadlines and meet or exceed performance goals 

• High attention to detail regarding data entry and other record keeping required 

• Must have reliable transportation to and from the worksite and other required locations