Performance Analyst

Salary $64,000 year

The Performance Analyst will support and improve program operations, data capture, customer flow, and report writing and generating capabilities. This person will oversee performance numbers related to invoicing and prescribed performance goals and will be responsible for the integrity of the participant file folders.  

• Work with staff to ensure customer flow, service delivery and data management are efficient and effective 

• Perform detailed data analysis of center operations 

• Act as the liaison between the program and EDSI administrative staff on issues concerning billing and performance numbers 

• Develop, implement, and oversee the maintenance of filing, record keeping, distribution of materials, and other types of office/program systems 

• Evaluate and standardize office procedures and effectively troubleshoot and resolve issues 

• Respond in a timely manner to requests from the contracting agency on issues related to billing and performance tracking 

• Provide regular status reports and other requested data for the Manager and EDSI administrative staff 

• Ensure data entered on the required systems is current, accurate, and timely 

• Retrieve and organize critical operations reports 

• Present data and reports to leadership in a clear and effective manner, using graphs, tables and other such methods 

• Create customer lists to support teams in focusing their efforts 

• Determine where improvements can be made to center operations, based on analysis 

• Assist with staffing logistics 

• Implement and adhere to the Quality Assurance System 

• Provide research and support for critical team decisions 

• Track, report, and ensure compliance with procedures regarding ISO auditing 

• Other opportunities as available 

• Bachelor's degree preferred, or equivalent experience 

• Data analysis experience 

• Excellent communication and problem-solving skills 

• Previous experience with invoicing and billing 

• Proficient in Microsoft Office applications  

• Must have reliable transportation to and from the worksite and other required locations