Performance Manager

Title: Performance Manager

Classification: Exempt

Salary: $75,000 year

Scope of Position: The Performance Manager will monitor program performance, track key metrics, and ensure staff accountability in meeting contract deliverables and workforce system goals.

Essential Functions:

• Work with staff to ensure customer flow, service delivery, and data management are efficient and effective
• Perform detailed data analysis of operations
• Act as the liaison between CSBFV and EDSI administrative staff on issues concerning billing and performance numbers
• Develop, implement, and oversee the maintenance of filing, record keeping, distribution of materials, and other types of office/program systems
• Evaluate and standardize office procedures and effectively troubleshoot and resolve issues
• Respond in a timely manner to requests from the contracting agency on issues related to billing and performance tracking
• Ensure data entered on the required system(s) is current, accurate and timely
• Retrieve and organize critical operations reports
• Present data and reports to leadership in a clear and effective manner, using graphs, tables, and other methods
• Create customer lists to support teams in focusing their efforts
• Based on analysis, determine where improvements can be made to center operations
• Assist with staffing logistics
• Implement and adhere to the Quality Assurance System
• Provide research and support for critical team decisions
• Manage ISO compliance and audits
• Track, report, and ensure compliance with ISO auditing process
• Other opportunities as available

Education and Experience Requirements:

• Bachelor’s degree in a related field, or an equivalent combination of education and 5–10 years of relevant leadership experience
• Data analysis experience
• Excellent communication and problem-solving skills
• Previous experience with invoicing and billing
• Knowledge of Microsoft Office programs
• Regional travel is required
• Able to work fully onsite or in a hybrid environment
• Must have reliable transportation to and from the worksite and other required locations
• A valid driver's license & clean driving record required