Program Manager

Salary $65,000-70,000 year

Title: Program Manager

Classification: Exempt

Scope of Position: The Program Manager is a position dedicated to managing daily operations, program development, providing standardization across the region, and supporting the STL County team members. This position will provide direct vision and direction to the staff, ensure successful integration of services from all funding streams to better serve customers and businesses, and provide excellent customer service to internal and external customers. The Program Manager is required to ensure contract goals are met by creating processes and procedures to increase positive performance outcomes to meet and/or exceed program goals. This position will oversee WIOA contract requirements for compliance with state and federal regulations.

Essential Functions:

• Provide overall coordination of partner efforts and communication with the EDSI team
• Support and improve Career Center operations, data capture, customer flow, report writing and general operating capabilities
• Coordinate and participate in meetings with the WDB and prepare reports as required
• Ensure accurate data collection and recording
• Manage staff and budgets
• Ensure all required reports, monitoring, and supporting documentation are completed
• Ensure the region follows all federal, state, WIOA and STL WDB
• Monitor and review all evaluation metrics
• Provide positive vision for required changes during program operation
• Review current practices and assist staff with solutions and implementation
• Facilitate required direct reports to provide to the Regional Coordinator
• Maintain accurate program tracking information, which includes providing Regional Coordinator sufficient data on performance and quality
• Ensure program participants are successful and given high quality customer service
• Develop, implement, and oversee the maintenance of filing, record keeping, distribution of materials and other types of office/program systems
• Respond in a timely manner to requests from the contracting agency
• Based on analysis, determine where improvements can be made to operations and programs
• Represent EDSI at conferences, meetings, and targeted social functions as required
• Work under the guidance of supervisor to implement the regional vision
• Perform other duties as assigned

Education and Experience Requirements:

• Bachelor's degree, equivalent experience or equivalent combination of education and experience preferred
• Thorough knowledge of WIOA regulations and state policies preferred
• Experience in managing people and building and maintaining coalitions and partnerships
• WIOA project management experience desired
• Must have experience in team-oriented environment
• Previous experience with invoicing and billing
• Ability to demonstrate strong verbal and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• Knowledge of Microsoft Office programs
• Valid Driver’s License and an insured automobile are required