Performance and Tracking Specialist

Salary: $50,000/year

Scope of Position: The Performance and Tracking Specialist supports Workforce Solutions operations by ensuring the accuracy, consistency, and integrity of program data across all service lines. This role plays a critical part in maintaining compliance, generating performance insights, and supporting data-informed decision-making.

• Enter, review, and validate customer records, case notes, and service data in internal systems.
• Perform cross-system audits to ensure data accuracy and resolve discrepancies.
• Develop and run system queries to support program operations and performance tracking.
• Generate data reports and dashboards to support internal reviews and program analysis.
• Support compliance monitoring efforts by preparing documentation and assisting with corrective actions.
• Collaborate with program and operations teams to improve data collection processes and protocols.
• Ensure data governance standards are upheld in alignment with board and regulatory requirements.
• Leverage technology tools to streamline documentation, reduce errors, and improve reporting efficiency.

• Bachelor’s degree in business administration, public administration, information systems, data management, or a related field; OR equivalent combination of education and relevant experience.
• At least 2 years of experience in data entry, reporting, auditing, or performance tracking.
• Proficiency with Microsoft Excel and other data management tools.
• Strong attention to detail and accuracy in handling data.
• Ability to analyze information, identify discrepancies, and resolve issues.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Commitment to confidentiality, compliance, and data integrity.