Salary: $75,000/year
Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Career Services Manager position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.
· Manage Career Advisement Team to provide support and assistance to program participants in all areas related to gaining and/or retaining employment and career advancement
· Due to the dynamics of working with individuals, this position necessitates an individual who is comfortable working in an environment that is constantly evolving
· This position requires an organized individual who can efficiently handle several responsibilities simultaneously
· Oversee customer activities and assist with workshop schedules while creating solutions for attendance conflicts
· Educate team about new program initiative requirements, special projects, and procedures in addition to being a liaison with funding agency
· Assist in the preparation of project reports as needed (participation, sourcing, placement, etc.) and maintain organized database of required documentation
· Oversee team activities that are providing case management and individualized assessment of work including follow up for outcomes or to refer to recruitment/workshops
· Assist with referrals to appropriate community service or social service agencies when needed, and conduct follow-up to help ensure that positive outcomes and goals are met as required by the contract
· Build a professional one-on-one working relationship with jobseekers to aid in eliminating barriers to obtaining and retaining employment by assisting with follow up services
· Review and case note all customer contacts and activities including candidate services, updating trackers and Smartsheets
· Manage front desk tasks, assignments, supplies, voicemails, expenses and checking in and triaging jobseekers
· Reviewing and approving Initial and ITG including assessments, Center approvals, and follow up with participants
· Ensure that post-hire contacts are made as required by the specific contract
· Connect with team to create marketing campaigns for Recruitment events using various online platforms
· Assigning team members to attend employer and community partner offsite events, virtual events and Introduction Orientations
· Oversee team members conducting Asylum Seekers Outreach and update multiple outreach trackers documents by utilizing language line as needed
· Attend leadership, Community Partner, and funding agency meetings to discuss team numbers, center numbers, initiatives, and improvements on an individual and team basis
· Build and maintain relationships with Department of Labor to support building facilities
· Oversee Center connection to Financial Empowerment Services
· Help to ensure that positive outcomes and goals are met as required by the contract
· 2 years of career advisement experience
· Experience overseeing team activities
· Ability to prioritize tasks and document visits and contacts
· Demonstrated telephone, computer and written communication skills
· Ability to maintain flexibility as needs of contract require
· Customer service experience required
· Working knowledge of Microsoft Office
· Bachelor’s degree or equivalent experience
Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!
EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified.
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