Performance Data Specialist

Title: Performance Data Specialist

Classification: Non-Exempt

Scope of Position

· Support program operations through real time, accurate data capture of customer flow from outreach and eligibility, enrollment and participation to program performance outcomes. Generate and review required reports per scheduled deadlines and monitor performance outcomes related to cross program goals.

Essential Functions

· Utilize recruitment and outreach strategies as needed to support program enrollment benchmark through tracking program candidates and referral to enrollment rates

· Conduct internal and partner orientations on program services, eligibility and documentation requirements

· Assist with timely, accurate and complete eligibility determination for program applicants

· Work with staff to ensure customer flow, service delivery and data management across PA CareerLink® Lehigh Valley locations are efficient and effective

· Identify and evaluate methods for improving program processes and services and make recommendations to program management

· Ensure data entered on the required system(s) is current, accurate and timely

· Conduct weekly, monthly, quarterly and annual monitoring to ensure compliance with contractual and state guidelines

· Provide cross program performance training and support to various teams

· Audit participant files for accuracy & compliance; responsible for the integrity of participant files

· Ensure full adherence to required data deadlines

· Participate in monthly caseload reconciliations across programs to audit all data points

· Provide regular and ad-hoc reports as requested from program management

· Timely, accurate, and concurrent data entry on all required systems

· Ability to retrieve and present data a clear and effective visual graphic

· Generate queries and work with various team to strategize retrieval of needed outcomes

· Identify and relay quality assurance service gaps so as to support staff development through weekly team check-ins

· Implement and adhere to the quality assurance system

· Provide research and support for critical team decisions

· Manage monthly and annual ISO audits and compliance

· Other opportunities as available

Education and Experience Requirements

· Quality assurance, data handling and process monitoring experience

· Attention to detail and proficient in Microsoft Office Suite required

· Bachelor's degree or equivalent experience preferred

· Strong interpersonal skills and previous experience in team-oriented environments

· Excellent communication, analytical and problem-solving skills

· Access to reliable transportation

· Job Ad