Salary $46,000-48,000 year

Title: TANF Career Advisor

Classification: Non-Exempt

Scope of Position

Provide case management and career counseling to TANF customers. Provide support and assistance in all areas related to gaining and/or retaining employment and career advancement.

Essential Functions

• Provide individualized assessment of work, family and personal development needs and opportunities
• Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and retaining employment
• Conduct intake assessments to create individual employment plans to guide customers on their path to employment
• Manage a caseload of 50-75 customers
• Maintain daily contact with caseload to document customer activities
• Provide referrals to appropriate programs, community service sites or social service agencies when needed
• Encourage customers to participate in and follow through with planned activities
• Oversee customer activities and assist with workshop schedules
• Create solutions to customer attendance problems
• Maintain organized database of customers and keep detailed documentation of all contacts
• Follow up with customers to verify and document job placement status
• Maintain customer files as specified by the contractor and local, state and federal standards
• Document all participant contacts and activities in case progress notes
• Assist in the preparation of project reports and file audits as needed
• Help ensure that positive outcomes and goals are met as required by contract
• Work with the team on implementing processes that increase customer engagement
• Become proficient in the CWDS database/tracking system
• Perform other duties as assigned

Education and Experience Requirements

• Career counseling experience
• Ability to prioritize tasks and document visits and contacts
• Demonstrated telephone, computer and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• Bachelor’s degree in education, social work, human resources or a related area
• Knowledge of Microsoft Office programs required
• Ability to speak Spanish is helpful
• Vehicle, valid drivers license, and reasonably clean driving record