Career Resource Center Coordinator

Part-time $20 hour-25 hours week

Title: PA- Montgomery County

Career Resource Center Coordinator

Classification: Non-Exempt

Scope of Position

The Career Resource Center (CRC) Coordinator will engage with and use a job seeker approach by coordinating with the Welcome, Career Services, and Business Services teams to support the functions of the center’s Career Resource Center.  Work with all CareerLink staff to achieve a professional customer-friendly environment and experience.

Essential Functions

• Support the Career Resource Center by communicating with the Welcome, Career Services, and Business Services teams, and onsite partners
• Assist and monitor PA CareerLink® website registration and enrollment, resume assistance, job search and application support, workshop registration; stay current on job opportunities to share with career seekers.
• Ensure all community and career seeker resources are up to date and available for customers
• Support the reception area by greeting, directing, and assisting customers navigate through the Montgomery County’s Integrated Service Model
• Assist career seekers in completing Digital Intake
• Foster a customer-centric environment and strive to meet customer expectations
• Encourage career seekers to take advantage of training opportunities to advance their employment goals
• Inform career seekers about services available through PA CareerLink® Montgomery County and other community resources by assisting with scheduling a Welcome Aboard Orientation
• Provide front-desk support when needed by welcoming customers upon arrival, responding to general inquiries, directing individuals to appropriate services or staff, and assisting with basic wayfinding within the center to ensure a smooth customer flow.
• Guide customers through the digital intake process, including helping them navigate online forms, verifying completion of required fields, troubleshooting basic technical issues, and ensuring accurate submission of intake information into applicable systems.
• Conduct follow-up phone calls, emails, or system-based communications with enrolled customers to confirm appointments, provide reminders, assess service needs, and support continued engagement in services and activities.
• Participate in staff meetings and staff development training
• Perform other duties as assigned

Education and Experience Requirements

• 1-3 years of experience working in customer service
• Proficiency in Microsoft Office applications; computer literacy, and data entry experience required
• Excellent communication, analytical, and interpersonal skills
• Bilingual proficiency (Spanish/English) preferred.